[Explore] List of organizations with 0 (or without any) tickets.

Beantwortet

7 Kommentare

  • Kay
    Community Moderator

    Edit: This is possible now - Link Display Organizations without tickets

    0
  • Arkadiusz Szafraniec

    Hi Kay,

    Ok, thank you for your help. 

    Best regards,

    0
  • Craig Bailey

    We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating that they've tied the organization/user data exclusively to tickets, when it would be extremely valuable as a separate reporting silo.

    1
  • Ruth Nogueron

    We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).

    0
  • Chuck Hemesath

    I just discovered this limitation now and we too use this in our support renewal process.  Not sure how I'm going to perform this task.  This was horrible planning on Zendesk's part.   Why transition to a new platform is they don't support at a minimum what the old platform supported.

     

    1
  • Kay
    Community Moderator

    This is possible now - Link Display Organizations without tickets

     
    1
  • Arkadiusz Szafraniec

    Kay Thank you for an update! That's great news!

    0

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