Offline message not displaying
BeantwortetFor some reason, ever since I recently installed the Zendesk Chat phone app, my chat always shows as "Available", even when I have the app closed and am clearly marked as "Offline". Please advise. Thanks!
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Hello Amy Ebbeka,
I would first start out by uninstalling and reinstalling the app to see if that doesn't remedy the issue. If it still persists after then, I would follow the troubleshooting steps listed out in the article below. Let us know if this is still impacting you, and we'll be happy to help troubleshoot this further.
Troubleshooting for the Zendesk Chat Android app
Best regards.
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