I'd like to know if there's a way to create a ticket in Zendesk when a Chat is ended (using a trigger, for example).
Today, there's an option to automatically create a ticket at the beginning of a chat, but I need to wait for the agent to insert a specific tag of the subject of the chat.
Most of the times, it happens in the end of the conversation.
After that, I have a trigger that always when a ticket is created and the channel is a chat, it will notify a target.
Thanks in advance.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.