In our business we often have multiple calls about the same subject, each time a new call is received, we have another ticket, this means numerous tickets having to be merged and the master ticket starts to look very messy.
Before starting with Talk we tried the CDC integration app to link with our existing phone system, this had its flaws and quickly became redundant after Corona lockdown, however, you had the option to add to existing tickets or create new.
If CDC can do it, why can't the native platform?
This is a step backwards.
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