Edit internal notes

Nicht geplant

3 Kommentare

  • Offizieller Kommentar
    Nicole - Community Manager
    Aktionen für Kommentare Permalink

    Hi all - 

    Thanks for your comments. We have received this feedback before, but it is not something that we will be implementing. Internal notes are considered part of a System of Record, and allowing them to be editable would break its integrity. 

    We definitely understand the use-cases for making these comments editable, however in the product team's evaluation of requests about this functionality it has always been determined that maintaining the integrity of the record is preferable for a majority of users. 

  • Heather
    Aktionen für Kommentare Permalink

    Agreed, I would like to be able to see in the events log the changes that have happened to the tickets though

  • Susana Fernandez
    Aktionen für Kommentare Permalink

    Agreed, it would make our lives so much easier!


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk