Did you know that you can add HTML around your ticket comment placeholders to play with how your customers see your comment updates in their email notifications? If not, feel free to play around and maybe come up with some nice new looks!
For example, add some color to your text, and while we're at it let's indent everything:
There is a LOT you can do with this so have fun! (TIP: Just google it! -- I am not the best at HTML, but the internet has everything -- that's how I found the "blockquote" information).
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