Create an Automation or Trigger that sends alert when Assignee field is Null Approaching end of business Day

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  • Chris Bulin
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    Hi Amanda Gunn! I don't know of a way to indicate hours before the end of a business day, but you could potentially set a tag on each created ticket (via trigger) which is removed when a ticket is assigned. Then send a notification via trigger for all tickets with the tag at each day at 3 p.m.

    You could also try setting an SLA policy for first reply time that breaches at 2 p.m. and then create an automation to send a notification 1 hour after the breach.

    You could try to set up Hours since created (business) 6 and then send a notification, but that won't capture things that are created later in the day. 

    Does any of those sound like it might work for your situation?



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