How can I determine a Talk agent's position in the round robin queue? Supposedly it's based on the agent's length of time in Online/Available state but there's no timer that I'm aware of that I can see or access via the API to let me know the elapsed time of each agent. There are average and total times, but not an elapsed time since the last change of state. All of my agents are in the same routing group so that's not a factor.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.