Alert Admin When All Available Agents Are On Active Calls

1 Kommentare

  • Amie B

    Hey Jessica,

    I agree that would be a really handy feature.

    Another thing you could look at in the meantime is perhaps signing up to the Real-time dashboard beta for Zendesk Explore. You can check it out here. You could potentially surface this real-time dashboard on a tv, or accessible to the admin so they can keep an eye on this. 

    I also assume you're probably using the inbuilt agent talk monitoring dashboard as well. Just in case, throwing this link in here for good measure as well. 

    Hope this helps. :)





Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk