We use Guide for an internal (agent-facing) knowledge base. The supervisors encourage the agents to "follow" articles they use frequently so that they show up in their My Activities view. This works well except that the agents with multiple skills (such as the Tier 3 agents and Leads) will sometimes save two or three pages worth of articles, and there's no way to sort or filter those by their category or section of origin.
Since Guide by default is set up with a taxonomy of categories and sections (and sub-sections on Enterprise), it seems that by default you could show the category and section associated with each article in the list of items you are following. For instance, if we were an insurer, I would want to see a column in the list of followed articles that would indicate the category such as Home, Auto, Life, P&C, or Marine.
Is there some setting that can turn this on and off within Guide, or is this something that would need to be coded by our web design team to customize the theme we are using?
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