How can I include the Category and Section in the agent's list of Followed Guide Articles?

1 Kommentare

  • Simon Blouner
    Community Moderator

    Hey @Kenneth Nuckols,

    To the best of my knowledge, there's no straight-out-of-the-box solution to this.

    My best bet would be to have your web developers adjust your theme code on the subscriptions_page.hbs

    The work could sound something along the lines of:

    Utilize the data available in the subscription object, e.g. title and type.

    Based on each row, do a search for articles - if searching by the article name, you should enter the first item in the search result, get the section_id, and find the name of that section via. a new API search, and add the found section name to a column in the HTML.

    There might be a smarter way to do this - the above scenario is just me throwing out a suggestion, to also indicate to you, that you would need a developer to do this probably.

    #helpsome regards,
    Simon Blouner
    Zendesk Consultant @


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk