When using IVR it defaults to repeat the Greeting 3 times before going to default options
If the caller hasn't pressed a key after the greeting plays three times, or if the caller presses the wrong key three times during the greeting, the default route will be used. If you haven't set a default route, the caller will be disconnected.
We would like to add settings:
a) How many times the Greeting is repeated
b) How long time is wait time (in seconds) after repeated Greeting before going to the Default option
This will allow us to only have the Greeting once and then wait for e.g. 10 seconds before going to default option. Or e.g. repeat greeting two times and then go straight to default option.
Saying the same Greeting with everything "Welcome to... " + "Phonecall is recorded ...." + "Press 1 for ...." is not something customers like to listen to three times.
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