Questions regarding Zendesk Chat v2 SDK for iOS and Android
I am working on a mobile application where I am looking for the Zendesk Chat v2 SDK for iOS and Android apps to provide live chat support with the customer support agents.
I have few questions related to Zendesk Chat v2 SDK for iOS and Android:
1. Is there a way in Zendesk Chat where I can connect my Facebook page, so that all my customer chats from Facebook messenger can be automatically redirected to my Zendesk Chat and my agent can reply from Zendesk Chat portal itself and provide answers to customers? If yes, how can I do so?
2. Does Zendesk Chat v2 SDK for iOS and Android support video calls with customer support agents?
3. Can I customize the Chat screen to add our application logo and title in the Zendesk Chat v2 SDK?
4. Is there a way where I can pass the Visitor Notes from my mobile app using the Zendesk Chat v2 SDK for iOS and Android? Currently I am only able to find option to pass Visitor info (name, email and phone number).
I would appreciate a quick response as this would help me decide further!
Regards,
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Hi Parth! Sorry that it's taken a while to get to this...I see that you have a couple of community posts and before I delve into this, I just wanted to see if you've already had these questions answered? Talk to you soon!
Greg Katechis | Developer Support and Enablement Engineer
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Can I ask if you have any insight into part 4 of the above?
4. Is there a way where I can pass the Visitor Notes from my mobile app using the Zendesk Chat v2 SDK for iOS and Android? Currently I am only able to find option to pass Visitor info (name, email and phone number).
At the moment we are seeing an issue with supportengine not enabling a user to type in their query after having gone through answerbot and then re-directed to leave a message/chat with an agent. We get blank tickets coming into the support queue with only the visitor info included.Our developers are saying the issue seems to be related to the answerbot not ignoring any earlier information with this section of the unified SDK:Engine answerBotEngine = AnswerBotEngine.engine();
Engine supportEngine = SupportEngine.engine();
Engine chatEngine = ChatEngine.engine();MessagingActivity.builder()
.withEngines(answerBotEngine, chatEngine, supportEngine)
.show(context);
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