On zendesk Chat there is a config that creates a "zendesk support" ticket for every new chat. Those tickets are created when the chat start and are also visible on the chat interface when the chat is active as well when the chat has ended:
Now my question is - how can our chatbot get this ticket ID while talking to the user ? we cannot get it through conversations API - but is there another way to get it? for example using some ID from conversations API and then using a different endpoint to get the associated ticket id of a chat / user etc?
It is important for us to get the ticket ID while the chat is still active.
It seems like something that should be easy to do, especially with "Agent Workspace" coming .
Would love to hear your thoughts , ideas , feedback :-)
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