How do I remove the option to start a chat from the Answer Bot using the API?

Beantwortet

3 Kommentare

  • Elissa
    Zendesk Community Team

    Hi Tyler Lemery

     

    Can you give a bit more detail on your setup? If your goal is to have the Web Widget with only Answer Bot and not Live Chat available, you can simply toggle off the Live Chat option in your Web Widget settings.

    If your goal is to have both the Answer Bot channel and the Live Chat channel on for some pages, but only the Answer Bot channel on for other pages, the solution would be to use the Suppress function as you've mentioned within the widget script on the web pages where you don't want chat to appear.

    I'm curious why it's not working for you! If you could give a bit more detail on specifically how you have that set up hopefully we can dig into what's goin on and get that working for you.

    Thank you!

    1
  • Tyler Lemery

    Hi Elissa

    This was my mistake, due to a error in my code on my test server, my authentication call for Answer Bot was never being returned from my backend server, which meant the API was not being utilized properly. Suppress is working perfectly now for us. Thanks for getting back to me. 

    Cheers!

    Tyler

    0
  • Elissa
    Zendesk Community Team

    Hi Tyler Lemery

    Happy to hear it! I'm glad everything worked out after all :)

    Elissa

    0

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