Bug in UnreadMessages listener

3 Kommentare

  • Brett Bowser
    Zendesk Community Team

    Hey Márcio,

    Thanks for taking the time to share this with us! I'm going to create a ticket on your behalf so we can look into this.


  • Márcio Henrique Meier

    Hi, Brett,

    This issue happened only in the local environment. After I deployed my app, it worked fine in the production environment.

    I hope that this information helps you to reproduce the issue.

    Best regards,
    Márcio Meier

  • Miranda Burford
    Zendesk Product Manager

    Hi Márcio,

    I'm Miranda, the Web Widget Product Manager.  Apologies for the short delay in my reply!  Unfortunately, we have been unable to reproduce your issue on our side.  After reviewing the video you supplied, it seems like the Chat session was already initiated before the issue occurred.  As such, the issue is likely to have been isolated to your  local development environment (and your dev environment potentially not being in a good state).

    Can you please confirm whether the issue is still occurring within your local environment?


    - Miranda.



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