New feature request, Answerbot/Guide: conditional article suggestions

2 Kommentare

  • Raj Ray

    This should be a very common requirement , suggested articles based on Product . Not sure why this is not available. Is there any work around available for now ?

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  • Catherine Michalak
    Community Moderator

    Hi Kieran,

    Are your articles / sections / categories already segmented in that way where your Customer A can only browse through categories / sections / articles for Customer A and similarly for Customer B? If yes, AnswerBot will follow the same logic and propose only the "visible to" Customer A articles for Customer A and vice versa.

    If not, then perhaps that's the first step? Are you able to identify your customers and target the relevant Help Center content towards a specific group, using user tag or organization for example?

     

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