I have 2 emails setup in Zendesk, for 2 different Zendesk Groups:
Our support email address, firstname.lastname@example.org - emails to this email address auto route to a view called ITSupport. (CIT Group default queue.)
The other support email address, email@example.com - emails to this email address auto route to a View called NAVSupport. (ERP Groups default queue.)
I have an automated process that emails firstname.lastname@example.org every time an employee is terminated, to notify CIT Group that an employee has been terminated. This email shows in the ITSupport view.
I'd like to be able to add a cc for email@example.com on this automated email, in hopes that a ticket would be created for the ITSupport view and another for the NAVSupport view.
This needs to be automated, I do not want to have staff go through the tickets and "clone" a ticket and then assign to the NAVSupport view.
Any ideas on how we can do this?
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