Create 2 tickets from 1 email?

1 Kommentare

  • Dan Cooper
    Community Moderator

    Hi Randy Nieukirk

    Is it an option to send two emails, one to each address with the same content (assuming this is coming from a system and not a person)?  The problem I see with the CC is that Zendesk is going to think they are the same ticket and always create one ticket here.  However, if two emails come in, this would allow for each support address to act independently. 

    Outside of that, there may be some Zendesk Marketplace apps that can solve this that would allow for a second ticket to be created. A few years back, I had used MyndBend Process Manager to create child tickets for similar tasks, there are other apps that do similar things as well that you can setup to automate the creation of tickets based on certain criteria.

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