Triggers based off of different Zendesk phone numbers

1 Kommentare

  • Ben Van Iten
    Zendesk Community Team

    Hi Kundenservice,

    Triggers do not have any way to differentiate which # a call is coming in. However, there are some workarounds. Through call routing you can have different #'s be automatically sent to different groups and then maybe the trigger can look at tickets that are in the Talk channel and assigned to a group. Does that make sense?

    If I'm missing the mark here please feel free to fill in as many details about your use case as possible and I'll be glad to take another run at it!

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