Hi guys, unfortunately I couldn't find any information on this field. Normally it is for additional notes I guess.
It has just recently been popping up in our zendesk showing the e-mail-address of the customer and I would like to know
1. Why does it now automatically show the customer e-mail address
2. Is there any possibilty I can use this field or the e-mail of the customer in general to create a trigger?
Thanks for your help!
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