Zendesk Team -
Having spent a few years in contact centers, it is typically common practice to have the following status and reporting ability:
Scheduled time off phones/chat - Break and Lunch statuses needed
(Away is typically used for unscheduled time off phone/chat)
For the reporting information, this data is already gathered on a daily basis in the talk dashboard. Why is this not saved as a reportable metric in Explore? Is this data just reset every day or is there somewhere that it is stored and can be retrieved?
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