Taking into account Business Hours in trigger actions
When I'm creating triggers I'm finding that the action "set to a number of days from now" (for Custom Date fields) is only counting calendar days.
This is a huge pain, since I need to consider business hours for this particular rule. I have created a business hour schedule so this isn't the issue. I've looked everywhere for a solution to this, but I can't find it.
Am I missing something or is just a limitation of Zendesk?
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Katerina
Sorry to say that is a limitation of the product.
To work round this, you would have to use a target to update your custom field.
But that would involve calculating the your next working day. That may be possible using liquid markup but not if you have irregular business days or want to allow for holidays. Unfortunately, this will not be able to use your business hours schedule.
Are your business hours something like, Monday to Friday?
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