Hi Community - we just recently included Zendesk Talk Lite into our support suite while we test the features. Whenever one of my agents goes to accept a call it just says 'connecting...' after she accepts the call, but it never connects - OR - when she accepts it, the caller receives the message 'No agents are available at this time'.
She's using Chrome and it is the most updated version - does anyone have experience with this issue? It's only one of my agents who has reported this problem.
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