Zendesk Talk not working for one of my agents
Hi Community - we just recently included Zendesk Talk Lite into our support suite while we test the features. Whenever one of my agents goes to accept a call it just says 'connecting...' after she accepts the call, but it never connects - OR - when she accepts it, the caller receives the message 'No agents are available at this time'.
She's using Chrome and it is the most updated version - does anyone have experience with this issue? It's only one of my agents who has reported this problem.
Thanks!
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Hi Sarah Bonoff -
Sorry to hear your Agent is having difficulty! A couple things might be at play here - though the most likely culprit is her Internet connection. You might want to have her run this Network Test, and try connecting to the Internet via a cable opposed to WiFi.
Aside from that, you can have the Agent attempt to setup Agent Forwarding. This would allow her to try to connect to the call via her handset opposed to the browser. Unfortunately issues affecting only one Agent generally tend to be local to that user's configuration, which makes it harder to troubleshoot. Hope this helps!
Brandon Tidd
729 Solutions
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