IVR menu for calls after hours
Outside office hours we want to give customers the possibility to contact us in case of an emergency.
For that we want to play a voice over and ask customers to press the "2" for an emergency. Then they will be transferred.
During office hours we transfer customer immediately and don't use IVR.
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Hello Theresa,
That functionality is not native in Zendesk Talk.
However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk using Call overflow.
Then you can create the desired IVR on that phone number and route it exactly like you describe here.
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