Macro Suggestion by Tag
It would be extremely beneficial to have the ability to introduce a suggested macro function, similar to the most used, however this would be based on ticket tags. We have tickets with tags auto set from forms, triggers from comment text or subject, or based on email address sent to. Since tags already exist on tickets at creation, being able to associate tags in the macro setup would allow for the list to show an agent suggested macros based on tags added to the macro setup (maybe called related tags - in the macro setup) as suggested macros.
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Kind of like Contextual workspaces? https://www.zendesk.com/support/contextual-workspaces/ 😀
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Conza I did see that however there are limits to the amount of workspace. This however would be less complex to setup and effectively only limited to the tags you have or are currently utilizing.
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Hi GHW,
Our Advanced Macros app does it already! Feel free to start a trial here and message us to discuss the configuration https://www.zendesk.com/apps/support/advanced-macros-by-pythia/
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