Plug-and-play webhooks
It seems possible now to do some "webhook" with target, but each have to be manually set-up, so we would have to guide our customer on this integration, which is a complex, time-consuming and error prone way of doing it.
Would be great to have something similar to Intercom, for example.
We just added a button "connect with intercom", and when clicked on, the user validates the permission we ask, everything is connected, the webhooks are installed on their account, we get an access token, etc.
We need a similar plug-and-play webhook system.
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Hi Remy,
Thanks for the feedback. Have you looked into using "Apps Requirements"? This means that when an admin installs the app into their subdomain, triggers and targets are automatically created (based on a schema you provide). This removes the need for admins to get their hands dirty setting up webhooks.
The docs are available here: https://developer.zendesk.com/apps/docs/developer-guide/apps_requirements
On Targets API: https://developer.zendesk.com/rest_api/docs/support/targets
Hope this answers your questions! Let me know if you were looking for something different.
Chris
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