Count incoming ticket by specific time

1 Kommentare

  • John Espina

    Hi Edwin,

    You can try this formula:

    IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this:

    John Espina | Customer Advocate


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