I have already configure mi ZeSetting and when I open my solution I can load teh widget, even I cna send a ticket to Zendesk, however, i would like to understand how it is working. I am using web widget contact form. In this case, when a ticket is send to zendesk by contact form widget, it creates the ticket through email inbox configured or directly in zendesk?
I appreciate it for your response
Thanks in advance
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