When researching if we could integrate our Workday instance with Zendesk to streamline user information and onboarding processes, i came across this site seemingly indicating that this is a possibility:
The Leader in HR Help Desk Software | Zendesk
the site specifically states:
"integrating with popular HR management systems such as Workday"
and even has a screenshot of what appears to be some sort of Workday app within Zendesk:
After looking all over within Zendesk and the marketplace to try to find a way to set up this integration, i came up with nothing. I contacted Zendesk support, and was promptly told:
"Natively, we don't have such upon checking with our engineers."
So basically, Zendesk is marketing their product as having this capability, using screenshots to back up the façade, when in fact it does not. The only options to do so, are to seek out a 3rd party such as Workato, that has developed their own integrations. Im finding less and less value in Zendesk as time goes on, while other companies like ServiceNow, Salesforce, and such leave you in the dust.
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