Following some recent security incidents where end-users with duplicate names are being added into tickets by accident and then information being sent to them has caused some issues, I was hoping Zendesk could offer a restriction whereby an end-user could only be added as a requester or CC contact if their domain fits inside the organisation of the ticket. And if you wish to add someone outside of the tickets organisation domain, then provide a pop-up notification to verify you wish to add that end user.
Human error exists, I understand that, but I need to find a way to mitigate this where possible.
Looking for guidance on how the community are handling this situation.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.