• Offizieller Kommentar

  Pratishtha Nahata

  • 16. September 2021 23:09

  Zendesk Product Manager

  Hi Elizabeth, 

  Thanks for reaching out to us.

  All the End users & Organizations are now available directly via the Support primary navigation bar. 

  For most instances, that do not have access to the "Customer Lists & NPS survey add-on":

  

  For instances with the "Customer Lists & NPS survey add-on", it appears as a new default list "All customers":

  

  These articles might help learn more about the new Customers & Organizations pages.

  - Pari

• Elizabeth

  • 16. September 2021 23:45

  Thanks Pari.  I never use these options.

  I was referring to the options that are in Admin settings.

  Settings-Manage-People

   

  With this new update, is this view being removed?

   

• Dave Dyson

  • 17. September 2021 00:09

  Hi Elizabeth,

  We're moving these settings (and more) from Support to the People section in Admin Center. For more information, see Announcing Support settings in Admin Center

• Pratishtha Nahata

  • 17. September 2021 00:35

  Zendesk Product Manager

  Hi Elizabeth,

  In addition to the announcement page that Dave shared, this article talks about user management in particular.

  The "Settings > Manage > People" page is essentially being split, and to quote from the article - 

  • The end users are managed on the Customer page. (In Support)
  • The agents and admins are managed on the Team members page. (In Admin Center)
  • Roles for all types of users are managed on the Roles page. (In Admin Center)
  • Organizations are managed on the Organizations page. (In Support)
  • Groups are managed on the Groups page. (In Admin Center)
  • Tags for users and organizations are managed on the Tags page. (In Admin Center)

  Hope this helps, are there any specific user settings you're looking to access?

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