Save Filters : Or allow us to Open in new tab
I'm using the new team page to find all of the users who I want to "demote" from agent to "Light agent"
Once I run my filter, and click on a new user, I'm not brought to a new page, my current page loads with the user I clicked on. Perhaps this should default to target="_blank"
OR
Allow users to right click open in new tab
OR
Implement the ability to save filters
OR
All of the above. Thanks!
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Offizieller Kommentar
Hi @...,
Thanks for your feedback.
We do have saved filters on the roadmap but that is a bit further along. For your scenario I'm wondering if persisting the filter after you have clicked on the user would resolve your concern?
So the proposed scenario would be:
1. Apply the filter
2. Filter list is displayed
3. Click on a user and edit their access
4. Click "< Go to the Team members page"
5. Filter is still applied
6. Select next user from the filtered list
Keen on your thoughts on this approach.
Regards,
Tom Dupuche
Senior Product Manager - Team & license management
Zendesk
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I think just opening the user's profile in a new tab would work better
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@... I would love to use the scenario you mentioned - is that something in the works? Because it doesn't work like that now (it just takes me back to the team members page with my filter gone).
Thanks!
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Hi @...,
We'll investigate if we can make it work that way. I'll keep you posted.
Regards,
Tom Dupuche
Senior Product Manager - Team & license management
Zendesk
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Hi @..., @..., @...,
Thanks for your great feedback around filters. We've now released an updated which remembers the filter selection after you view the detail of a Team member and return to the new Team members page.
Please give it a go and let us know what you think.
Regards,
Tom Dupuche
Senior Product Manager - Team & license management
Zendesk
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