Impact of Flow builder on selfservice %
Is there a businesscase/benchmark available for Flowbuilder we can use to manage expectations of how many (%) tickets Flowbuilder 'prevents' / how much (%) Flowbuilder attributes to selfservice /the % of tickets solved by Flowbuilder and how many customers (%) want to get in touch with agents? Maybe even in comparison to Answerbot? Maybe even a calculationtool like you provide(d) for answerbot, see picture below.
And I don't mean the resolutionrate of suggested articles (answerbot via flowbuilder) but the number of people that started a flowbuilder conversation... And of whom we were able to answer their question using automated answers (which are, in most cases, not sugested articles ;-)).
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I would also like more flow builder metrics available! See my request here: https://support.zendesk.com/hc/en-us/community/posts/4408273848858-Add-a-Flow-Builder-Dataset
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I would also find this useful.
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