Custom Fields ReportingBeantwortet
I have a drop down menu for custom fields that agents are suppose to select for each ticket. I would like to report out these fields but when I add the attributes for each it get separted into column for each attribute which I don't want. Ideally, I would like field value in 2nd column with their category in 1st column.
Angelica, you'd have to create some sort of custom attribute to combine values into a single column. Here are some recipes that might give you some ideas of how to tackle the problem for your situation:
Hope this helps!
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