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Zendesk Explore EVENTS by a time frame
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Gepostet 08. Apr. 2021
I need to look at SLA metrics with an EVENT date. In Insights I used Week (Sun-Sat)/year (Event)
How can I do this in Explore?
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2 Kommentare
Ron Stuckey
Adding a little more info. We are ultimately looking to capture %SLA Achieved for different support groups. I will pull %SLA Achieved, %SLA Breached but need to look at it on a last week basis. This is for leadership weekly reporting
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Chandra Robrock
Hi @...! It sounds like the SLA Update attribute would work well for your use case.
This Explore recipe might be helpful for you as well: https://support.zendesk.com/hc/en-us/articles/360025293494-Explore-recipe-Week-over-week-SLA-percentage-change
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