Bulit-In User Notes field to Explore Query

Gepostet 13. Okt. 2021

It appears the built-in User Notes field is not reportable in Explore. My users have been adding notes to that field as they've been working on tickets in Support, and now I'd like to be able to report on that data for others to consume either in a Dashboard or exported, but it is not reportable.

Thanks,

Marty

3 Kommentare

Datum

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Wojciech Smajda

12. Apr. 2024

Hi,

We understand the importance of being able to report on all aspects of ticket handling, including User Notes, and appreciate you bringing this to our attention.

At this time, there is no feature within Zendesk Explore to report on User Notes, and although there are no immediate plans to add such functionality, your feedback is important to us. It helps inform our ongoing efforts to enhance the platform and ensure it meets the needs of our users.

Please continue to share your insights and suggestions with us. For the latest feature releases and what's in development, don't forget to frequent our What's New section and community forums.

Thank you for your understanding and for contributing to the Zendesk Community.