Fix the process for renaming support groups

2 Kommentare

  • Joel Mayer


  • Rachel Martin

    Same here. I spent ages scrabbling around wondering why my reports were not pulling enough data only to find that this was due to the fact that I had changed the name of a group! I now need to ensure that I have included all versions of the group name over the required time period to make sure that I get the correct data.

    Why can't this be dynamic? Why does Zendesk seem to create new group to replace the old rather than allow for the name to be edited?


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