Answerbot Settings: Improve user experience/increase settings customization

2 Kommentare

  • Offizieller Kommentar
    Brett Bowser
    Zendesk Community Manager

    Hey Brianne,

    I'm happy to announce we have some upcoming changes to the bot building experience this June that can help work around this limitation. Soon you be able to create a separate answer flow to direct users to an agent if they type "want to speak to an agent" allowing them to exit the fallback flow loop. This will provide a better end-user experience as you design how the bot behaves, depending on the users question.

    Be sure to follow our Announcements page for more information!

  • Lisa Tam
    Zendesk Product Manager

    Hi Brianne,

    Thank you for sharing your feedback! We understand the current fallback flow experience can be frustrating for end users. However we currently do have plans to provide more configurable options for the fallback flow sometime next year so stay tuned!


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