Importing Users

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Gepostet 10. Okt. 2021

Is there a way to auto import users from GSuite?

I am looking for a way to auto import user details into zendesk, eg org structure in Gsuite and office and contacts details.

I know I can do it manually with a CSV but I would like a way to automate this

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Zendesk Customer Care

11. Okt. 2021

Hey Shane! While we don't have any native solutions with GSuite, I would recommend checking out the following to see if these would fit your needs:

You can use our APIs in order to automate the Bulk Update of Users: Create Or Update Many Users
If you use an IdP with GSuite, you can use SSO to create end-user profiles in Zendesk. Your SAML assertions can contain information about the user. For more information, see Enabling SAML single sign-on.

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