Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Zendesk Contextual Workspace

Beantwortet
image avatar

Michail Rudenko

Gepostet 15. Sept. 2021

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


0

1

1 Kommentar

Datum
    image avatar

    ZZ Graeme Carmichael

    Community Moderator

    Yes that is correct, you can restrict the displayed macros and forms based on conditions. Sounds like what you are after. 

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post