Hi ZD Support/Community,
I just noticed that when we use the Forward via Email functionality in ZD, the original sender's email address does not show in the email that the recipient receives.
I have attached an example below. Theresa Steiner sent an email to our CS email address, which then got forwarded to Zendesk, and a ticket was created. In the ticket, Theresa's email is behind the hyperlink of her name.
I forwarded the email from Theresa Steiner to a 3rd party using the Forward via Email functionality in the ZD ticket, but the 3rd party only sees the name "Theresa Steiner" (no email address,and no hyperlink either) on the email that they received from me, thereby preventing them from being able to respond to Theresa directly because they dont have her email address! They end up responding to me, and so I then have to forward their response to Theresa myself!
Is there a setting that I can modify to allow the email address information to flow through in the forwarded email?
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