Pre-filled greeting for public replies


3 Kommentare

  • Cheeny Aban
    Zendesk Customer Care

    Hi Oscar,

    Unfortunately, there is no native way to set a pre-filled greeting in Support. However, we understand your need for this functionality so I am marking this comment as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.


  • Sanobar Khwaja

    Any update on this?


  • Brett Bowser
    Zendesk Community Manager
    Hey Sanobar,

    No update to share at this time. 

    You'd either need to update your "Notify Requester" triggers to include a pre-filled greeting Using placeholders or have your agents apply a macro when they start working the ticket.
    Let us know if you have any other questions!

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