Pulling Organization fields into ticket's custom field


2 Kommentare

  • Kate L

    Hi Yaniv,

    Sorry for the delay. Can you confirm if you tried using it in the Trigger's action as shown below? I tried replicating this in our test account and it works fine:

  • Yaniv Dayan

    Hi @...

    Thank you for your help!

    For the trigger, I used 'Ticket is Created' and nothing happened. But when I changed it to 'Status changed to Pending' as you suggested, it worked!



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