Android Zendesk Support SDK not explaining how to enable permissions after multiple denies
Gepostet 10. Aug. 2021
On android, our app was flagged by Google's review team due to denying access to the photos album multiple times and the app not explaining how to enable the permission again.
Here are Google's review team comments : "In the event of a user selecting “Deny” more than once or “Don’t ask again” on Android 10 or earlier for a permission tied to a particular non-critical function, the app should let the user know why they cannot proceed with the desired function or action and instruct the user on what actions they must take to re-enable the desired function (i.e. direct the user to app settings and what to do at the app settings view)."
You can see here a screenshot of the proper workflow:
https://www.dropbox.com/s/miq7zruhizxt376/good-flow.png?dl=0
Is that something you can fix asap please?
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