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/account/settings.json mostly unmodifiable
Gepostet 17. Aug. 2021
Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference. Is this known?
Response when attempting to update settings:
X-Zendesk-API-Warn: Removed Params: Unpermitted parameter keys: '["settings.apps.use", "settings.apps.create_private", "settings.apps.create_public", "settings.apps", "settings.tickets.collaboration", "settings.tickets.agent_collision", "settings.tickets.maximum_personal_views_to_list", "settings.tickets.status_hold", "settings.tickets.rich_text_comments", "settings.tickets.assign_tickets_upon_solve", "settings.tickets.allow_group_reset", "settings.tickets.using_skill_based_routing", "settings.chat.enabled", "settings.chat.integrated", "settings.chat.available", "settings.chat.maximum_request_count", "settings.chat.welcome_message", "settings.chat", "settings.voice.enabled", "settings.voice.logging", "settings.voice.outbound_enabled", "settings.voice.agent_confirmation_when_forwarding", "settings.voice.agent_wrap_up_after_calls", "settings.voice.maximum_queue_size", "settings.voice.maximum_queue_wait_time", "settings.voice.only_during_business_hours", "settings.voice.recordings_public", "settings.voice.uk_mobile_forwarding", "settings.voice", "settings.twitter.shorten_url", "settings.twitter", "settings.user.time_zone_selection", "settings.user.language_selection", "settings.user.multiple_organizations", "settings.screencast.enabled_for_tickets", "settings.screencast.host", "settings.screencast.tickets_recorder_id", "settings.screencast", "settings.gooddata_advanced_analytics.enabled", "settings.gooddata_advanced_analytics", "settings.statistics.forum", "settings.statistics.search", "settings.statistics.rule_usage", "settings.statistics", "settings.active_features.on_hold_status", "settings.active_features.topic_suggestion", "settings.active_features.voice", "settings.active_features.facebook_login", "settings.active_features.google_login", "settings.active_features.twitter_login", "settings.active_features.forum_analytics", "settings.active_features.agent_forwarding", "settings.active_features.chat", "settings.active_features.chat_about_my_ticket", "settings.active_features.satisfaction_prediction", "settings.active_features.csat_reason_code", "settings.active_features.screencasts", "settings.active_features.markdown", "settings.active_features.bcc_archiving", "settings.active_features.advanced_analytics", "settings.active_features.insights", "settings.active_features.explore", "settings.active_features.explore_on_support_ent_plan", "settings.active_features.explore_on_support_pro_plan", "settings.active_features.good_data_and_explore", "settings.active_features.good_data_only", "settings.active_features.explore_forbidden", "settings.active_features.explore_not_set", "settings.active_features.sandbox", "settings.active_features.suspended_ticket_notification", "settings.active_features.twitter", "settings.active_features.facebook", "settings.active_features.dynamic_contents", "settings.active_features.light_agents", "settings.active_features.ticket_forms", "settings.active_features.user_org_fields", "settings.active_features.is_abusive", "settings.active_features.rich_content_in_emails", "settings.active_features.benchmark_opt_out", "settings.active_features.fallback_composer", "settings.ticket_form.raw_ticket_forms_instructions", "settings.rule.using_skill_based_routing", "settings.metrics.account_size", "settings.metrics", "settings.ticket_sharing_partners.support_addresses", "settings.ticket_sharing_partners"]'.
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2 Kommentare
Tipene Hughes
Hi @...,
Would you be able to provide an example of the payload you're sending with the request? Just be sure to redact any sensitive info.
Thanks!
Tipene
0
Tipene Hughes
I’ve looked a bit further in to this issue and it appears that the unpermitted parameter keys present in the response you received are read-only fields and cannot be modified via the API. At this stage, only the properties present in the documentation with a read-only status of no can be modified via the API.
I can understand how this could lead to confusion - especially if you were to make a GET request to the account/settings endpoint and the make changes based on the result you had received. I’ll be raising this with our documentation team to see how we can make this clearer, moving forward. In the meantime, you can still refer to the documentation to determine which fields are able to be modified via the API.
I hope this helps! Feel free to reach out if you have any further questions.
Tipene
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