YouTube + Zendesk Integration Needed Part 2
There has been a lot feedback given about a YouTube/Zendesk integration. The current integration doesn't allow for in-Zendesk responses to YouTube comments. When will this happen? This is the one critical integration missing in Zendesk.
Thank you for reaching out.
Our public social platform is currently being reviewed and we are looking at new areas such as youtube as part of this, we will keep an look to post any further updates in this space once we have further information.
Thanks for your feedback! For what it's worth, there is an app in the Zendesk Apps Marketplace that allows you to capture YouTube comments into tickets:
Dave, I'm aware of this and I addressed it in the description. There's not a method to respond to these tickets on platform and that's where the lack of an integration is happening. Thanks anyway.
I see – thanks for clarifying, and sorry I missed that!
The new Video Comments Pro Application is now live on Zendesk Marketplace, it allows you to seamlessly connect your Youtube channel in a few minutes.
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