JIRA App - Allow Sync of Organization and Requester
It would be useful to be able to sync the ticket's Organization and Requester fields to Jira.
In our particular use case, the teams working out of Jira need to understand which Organizations and end users are associated to the Jira tickets. Having the ability to sync to dedicated Jira fields would allow them to run reports against that data.
Would be very useful.
What have you tried, Andru Fanger
+1 would love to see the ability to sync the Organisation name.
+1 . As a workaround i am thinking of pulling that information in a Custom Zendesk field and then use the Zendesk-Jira Integrations to sync those fields .
Raj Hazarika- I've attempted a similar workaround by leveraging a web hook to pull the organization name based on a trigger that's fired when tickets are created and updated but have had inconsistent results.
I'm also leveraging a jira automation to convert the text field addition into a tag to allow for multiple tickets from different organizations to be linked and successfully recorded.
Would you mind sharing how you approached the issue? Thank you so much!
+1 for this!
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