count the satisfaction replied on the right email/assignee

2 Kommentare

  • Eugene Orman
    Zendesk Product Manager


    Thank you for the feedback. This is actually already possible in the Ticket Updates dataset, here is a recipe - Determine ticket assignee when satisfaction rating is given


  • CJ Johnson

    I agree with Trista, and I'm not sure the article linked actually touches on this issue. If the ticket *already* has a CSAT, say a negative CSAT that re-opens, whoever is assigned to the ticket next inherits it. There are currently no suggestions except to make sure to re-assign re-opened tickets to the same agent, which isn't terribly helpful if you want a higher tier to take over on re-opened bad CSATs. From the comments on the article linked, it's clear this solution doesn't work/help with this scenario:


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk