When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.
If the agent is new to chat they are stuck with the default sound, which is the "Alert" sound. The alert sound in my opinion is the worst! 🚨
Is there a plan to adjust the notifications sounds options for those three or at least for the "Operating hours start/end" in Agent Workspace?
*Screenshot below has Agent Workspace on the left vs Classic on the right.
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