Links for each single comment
Hi Zendesk Support.
UPDATE: Chandra Robrock commented below about a feedback post from 2016 asking for the same. And as you can see, you already made this a feature here in the Help Center system with Permalinks. Please, it's just about 15 characters addition in the code, and people has been waiting for this for 5 years now? Any reason NOT to implement this feature?
When referring to a ticket, sometimes I am referring to a specific comment. It would be awesome if you could just put a <a> tag around each comment's timestamp with an ID for that specific comment. I guess it's the div.content's parameter data-comment-id.
The link should work for both Agents and Requesters ("users"?), just like normal ticket links do today, linking to the Agent url.
The below ticket is at https://flexpos.zendesk.com/agent/tickets/10060
Comment URL could be like this: https://flexpos.zendesk.com/agent/tickets/10060#706638506819
or
https://flexpos.zendesk.com/agent/tickets/10060#!comment=706638506819
It would be much appreciated and as I see it a quick thing to implement.
Thank you for amazing user experience - helping us give amazing customer experience :-)
Best regards
SvendK
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Great suggestion!
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Hi Svend Koustrup - I definitely agree with this request! It's such a need for us when it comes to working with engineers on technical bugs. There's a request for this functionality here if you'd like to up-vote that post.
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Thanks Chandra, I've updated my post. I hope this can make someone reboot this 5 year old request :-)
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This would be really helpful for us as well. Great idea!
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I also would love to see this feature. Many other system for ticketing, bulletin boards, and forums have the feature, and it's usually called a "permalink".
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