Date user fields: "is NOT within …"
We populate custom date fields through API integration and use them to write automation/triggers. The possibility to write conditions using "is within the next/previous" number of days has been very helpful, but it falls short when it's not possible to write the opposite rule (i.e. "is NOT within the next/previous" number of days).
Since for all other conditions it is possible to write rules both ways (e.g. "is" and "is not") it feels natural the same should be possible when it comes to date fields.
Here is one example:
We have one user parameter called <published_at> that populates with the date of the user's latest published listing on our marketplace. We then have the following trigger:
IF <published_at> is within past 3 days THEN add tag "make onboarding call" to associated ticket
We can then view all onboarding tickets in a view. However, we want to remove the tag "make onboarding call" once the <published_at> parameter gets old. To do this we would need a way to write an inversed condition (e.g. "is NOT within the past 3 days" or "is older than 3 days").
How can we make this happen?
We also have a similar problem where by a ticket is put on hold along with a custom date field that we enter. I need a trigger that will take the ticket out of hold the day after the custom field date. I tried using the "is within past 1 day" trigger, but realized that this triggered on the day. I have then changed this to "is within the past 2 days" trigger but this seems to have done the same and activated the trigger on the day of the custom field date.
It does seem somewhat strange that ZD doesn't have a TODAY() +/- option in triggers.
We have a similar need to remove the tag 'reminded' based on a date field.
Hi Jun Qin
Thanks for your inquiry.
At this time, unfortunately we don't have a way to natively accomplish what you want, however, you could use our API to create something custom to remove the tags when it meets the conditions set. You could also check the marketplace if there might be a third-party app out there which can do this.
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